Course Objectives:
- Introduction to front desk and housekeeping operations
- Introduction to food and beverage operations
- Explore a day in the life of a General manager
- Explore a day in the life of a Front Office Manager
- Explore a day in the life of a Deirector of Rooms
- In-depth overview of key hotel operation diviations and how they fit togather as a corporate whole.
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Key Curriculum Modules
- Introduction to the Lodging Industry
- Hotel Development Process
- Branded Distribution
- Art and Science of Opening a Hotel
- Role and Function of a General Manager
- Role and Function of a Front Office Manager
- Role and Function of a Housekeeping Manager
- Front Office Operations: History, Structure, Personnel
- Housingkeeping Operations: History, Structure, Personnel
- Food and Beverage Division
- Hotel <arketing and Sales Strategies
- Hotel Public Relations
- Finanacial Control and Information Management
- Budgeting and Forecasting
- Human Resource Management
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